CANCELLATION AND RETURN POLICY

INFORMATION REQUIREMENTS:  The processing of a credit card payment shall require the collection of pertinent information including the credit card number, expiration date, name and CVV2 code as it appears on the credit card. Additional required information shall include but not be limited to the credit card billing address, a valid email address and telephone number of the purchaser, and a valid sales tax exemption number when applicable.

PRIVACY PROTECTION:  For security purposes, credit card processing information shall be acquired by telephone at time of purchase order by authorized administrative personnel of Redbridge. Information may not be transmitted nor will it be accepted by other methods such as email or fax transmissions for your protection.  Redbridge shall take all reasonable steps to protect the personal information of users.  For the purpose of this clause, “personal information” shall be defined as all information collected at time of credit card payment processing.

CREDIT CARD INFORMATION CONFIRMATION: All information required above shall be confirmed by email during the order confirmation process, with exception to the CVV2 Code, using only the last four digits of the credit card and all other pertinent information, as furnished at time of information collection on the telephone.

DELIVERY OF GOODS AND SERVICES:  Delivery of Goods and Services that are remunerated by credit card payment shall be subject to confirmation of payment receipt in full at the sole discretion of Redbridge.  Normal confirmation periods for credit cards payment can range between 2 to 4 business days.

TRANSACCION TERMS AND LIMITATIONS:  Redbridge takes responsibility for all aspects relating to the transaction including sale of services offered on this website, customer service and support, dispute resolution.  By using a credit/debit card to pay for your services, you confirm that the card being used is yours.  All credit card holders are subject to validation checks and authorization by the card issuer and we are not obligated to inform you of the reason for any refusal.  Redbridge bears no responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your instruction.  Furthermore, we cannot be responsible for any losses you may incur in transmitting information to Redbridge by internet link or by email.  Any such loss shall not be borne, either wholly or in part, by Redbridge, and shall be entirely your responsibility.

CANCELLATION AND REFUND: If the Certificate Holder decides to cancel the Plan, an email must be sent to service@redbridgeassist.com no less than seventy-two (72) hours prior to the Start Date/Time of the trip. Once received, we will proceed to void all documents and refund the payment received, less the greater amount of ten percent (10%) of the total cost or $20.00, using the same payment method used at the time of purchase. Redbridge will not refund the payment if the cancellation request is received seventy-two (72) hours or less prior to the Start Date of the contracted trip. Additionally, for the Unlimited Trips Plan, no refund will be issued if the cancellation request is received after the first trip has commenced.