About Us Redbridge Assist, a division of Redbridge

Redbridge Assist, a division of Redbridge, offers assistance services for travel, road, home, funeral and medical. Redbridge is one of the leading international insurance and service management companies in the world.


Redbridge’s state-of-the-art enterprise system manages unique benefit schemes worldwide, as well as delivers world class benefit plan services.  Our clients include many of the largest insurers in the world who rely on our infrastructure.  We have a cloud based IT backbone connected through a worldwide network of thin clients and Cisco IP telecommunications systems.


Through our worldwide 24-hour call centers and with the help of extensive multi-lingual resources, Redbridge provides medical and VIP assistance to individuals and groups living in Costa Rica. We handle all inquiries, including medical referrals, notifications, and general customer service inquiries from cardholders and/or providers.


Redbridge’s claim system, based on the latest and most powerful Oracle databases, is one of the most powerful claim systems available. Our user-friendly interface and EDI processes allow claims to be processed quickly, accurately, and easily, in real-time. The Redbridge front-end system, ROS (Redbridge Operations System), is a HIPAA compliant wed-based portal providing a comprehensive real-time access point to our internal case management notes, claims, claim payments, and customer service interactions.


Redbridge offers custom medical assistance plans for Costa Rica Residents. AMA provides our clients with a better quality of life, offering preventive access to medical services, visits to specialists, laboratory tests, and special examinations, or high complexity, through our network of providers throughout the country with pre-negotiated rates and discounts that represent a considerable saving for our clients, protecting their health and their loved ones.